About clients
- Being a Tour operator company since 1970 s, highly committed to best services with no compromise.
- Lucky Tours became known as the Bay Areas biggest casino tours operator to Reno, Nevada just a few years after it was established, with an initial capitalization of $100 and a rented coach.
- Lucky Tours handles convenient booking and ticketing services for all airlines for all Asian destinations.
- We currently offer airline packages to countries such as China, India, Philippines, and Vietnam.
Objectives
- The first step for Finatel was to identify the clients travel business behaviour and patterns.
- Predominately based around casino (there was a mention about their casino business) travel to around the world.
- FinaTel ‘s objective was to take a consistent approach to program consolidation for clients entire travel & tours business across the globe.
- To improve booking processes and to drive travel policy compliance, Finatel recommended the implementation of its online booking solution across each of the clients franchise and tourist operating partners offices.
Business Need
Crowded checkout counters at stores were causing customer complaints; the clients was losing sales as customers sometimes abandoned their shopping cart in the face of a long wait.
Traditional solution of additional checkout counters was costly both in terms of hardware as well as space requirements.
Challenge
Wherein the visitors could pre-plan their trip for Ireland by booking accommodation, events and activities beforehand.
New concept of Lucky Tours, clients wanted to give the visitors, the control to plan their complete trip beforehand with all the possible options of activities and events in and around the travel destinations.
The Solution
clients and FinaTel together groomed the idea and after sufficient brain storming developed a list of features for a website which could address all the clients requirements for easy online hotel and events booking for visitors. The website has 4 types of users:
User or Guest:
clients and FinaTel together groomed the idea and after sufficient brain storming developed a list of features for a website which could address all the clients requirements for easy online hotel and events booking for visitors. The website has 4 types of users:
Service Provider:
local vendors who organize events or activities in that area. Such local vendors can create their profiles on Lucky Tours and can schedule their events or shows for online booking.
The vendors may charge a small percentage of the total cost of the booking fees online itself. This helps them with promised customers.
Accommodation Provider or Hotel Owner:
Hotel Owners can create their profiles on Lucky Tours and can show available rooms for booking.
Associated service providers can also be shown in their profile. So if a visitor books a room in a hotel and books an event from his associated service provider, then hotel also gets commission out of it.
Super Admin to configure and manage site:
Super Administrator manages the whole website. He can control hotel owners, service providers, users and the events available on Lucky Tours.
Customized robust search algorithm with excellent use of Google Maps.
Use of promo code.
Benefits
- clients can give an enriched online booking experience to the users as they can plan their itineraries, book hotels and events, pay online and get their booking tickets through mails.
- The booking feature has a user friendly UI which works like outlook calendar to book and see tour plans or itinerary, fulfilling clients prime requirement of a user friendly website.
- Revenue calculation is simple for clients and all associated vendors as Service Providers, Hotel Owners and Super Admin can maintain their complete account details in Lucky Tours and all calculations are atomized to show latest balance sheet of any vendor available on Lucky Tours.
- The clients obtained a strong business model. Hotel Owners and Service Providers have application for availability status of rooms or slots also. Apart from the availability status on the basis of time (monthly and yearly) and product, they can also know about their earnings.